The Comfortable Boxers Co.

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Policies

ORDER POLICY

By placing an order with comfortableboxers.com you will have the highest priority from our shipment that your order will be filled. We fill all order in the order they are received, so by ordering early you will be earlier in line when it comes to getting a highly sought after item. We also ship out in the order orders were received, which means your order will ship out prior to orders for the same item placed when we launch.

In order to place a order, we process full payment for the item(s) immediately. Note that you may cancel your order for a full refund at any time before shipping by emailing hello@comfortableboxers.com with your request. This is only possible if the order was placed after the 1PM EST shipping deadline, so orders may be cancelled for full refund at any time until the date they are shipped. 

An estimated ship date is posted on the item description page. Should this estimated date be surpassed, you will be notified by email and given the option to cancel the order for full refund. 

EXCHANGE POLICY

You can exchange your purchase for up to 60 days from the purchase date. Products must be in the condition you received them and in the original box and/or packaging. Return shipping is absolutely FREE. You will be provided with a pre-paid UPS domestic or USPS domestic label to return the purchase to us. Once your return is received and inspected by the fulfillment centers (usually within 72 hours of receipt), your exchange will be processed and you'll receive a shipment confirmation e-mail with your replacement order. 

GENERAL PRIVACY POLICY

You must be concerned about your privacy if you are reading this message. Your time is valuable so we’ll keep it simple.

  1. For our newsletter, we collect your email address and no other information from you. For pre-orders, we collect the information necessary to fulfill your order, including name, address, and phone number. We do not collect your credit card details as these are processed separately by STRIPE.
  2. We’ll use this information by adding you to our list of interested customers and send you occasional newsletters that include an opt-out link.
  3. We promise not to transfer your information to 3rd party services that are not directly required for us to perform business.
  4. Every email we send will include a link to opt out of any future communication. You can also contact hello@comfortableboxers.com directly if you wish for your data to be 100% deleted.

That’s all for now! This policy may be changed in the future, but we realize that you’re paying us with your attention and it’s our goal to respect that transaction.